StubHub Reviews 2024: Is StubHub Legit & Reliable

Have you ever bought event tickets, sports tickets, or concert tickets from online ticket brokers such as SeatGeek, TickPick Vivid Seat or StubHub?

In this post, we make a full review of the largest ticket exchange and resale site – StubHub. What is StubHub? How does StubHub work? Is StubHub legit? All answered.

Pro Tips: We don’t recommend StubHub simply because it is unreliable. Why StubHub is not reliable? Keep reading to find the answer.  

StubHub Reviews


Legitimacy and Safety
Reliability and Trustworthiness
Ease of Use and Accessibility
Customer Service
Fees and Pricing
Overall User Experience


StubHub is a well-known ticket exchange and resale site, offering a wide range of event tickets. It’s a legitimate platform, but its reliability has been questioned, particularly regarding its refund policy during the pandemic.
The platform is easy to use for both buying and selling tickets, but the high fees can be a drawback. Customer service is accessible, though experiences may vary.
While StubHub provides convenience and a broad selection of tickets, users should be aware of potential issues with refunds and additional costs.
Overall, StubHub is useful but requires careful consideration of its policies and fees.


What Is StubHub

Founded in 2000 by Eric Baker and Jeff Fluhr, StubHub is claims to be the largest ticket exchange and resale site on the web today who sells millions of tickets each year to live events in over 50 countries.

Since 2007, StubHub has been a part of eBay. Since that time, eBay has made StubHub the core of its ticket reselling operation.

In 2016, StubHub completed the purchase of Ticketbis and expanded into new European markets.

On November 25,2019, eBay announced that the Company has entered into a definitive agreement to sell its StubHub to viagogo for a cash purchase price of $4.05 billion.

Is StubHub Legit

Yes, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. During the past 20 years, StubHub has developed a solid reputation for sending out the tickets.

Every ticket sold through StubHub comes with a guarantee which ensure that you will have the tickets in your hands in plenty of time for the event.

Is StubHub Reliable & Trusted

No. Just because StubHub is legitimate, that doesn’t mean that it is reliable.

  • StubHub DOES NOT allow cancelations after your purchase.
  • If your event is canceled, you can only get coupon instead of refund.

Due to the Coronavirus, many events are canceled or postponed. Previously, according to the StubHub’s“FanProtect Guarantee”,you’ll get refunds if the event is canceled and is not rescheduled. But now, StubHub changed their “policy” directly. If your event is canceled, you cannot get the refund. Instead, they give you a coupon worth 120% of your original order. You can apply this coupon toward multiple StubHub events in the same currency. Use the coupon before Dec. 31, 2021.

StubHub Review

“In the middle of a global pandemic, they changed their policy to no longer offer full refunds, promising a 120% credit instead. The event I bought tickets for has been CANCELLED and they won’t even give me the credit, let alone the full refund that was guaranteed in the policy I purchased my ticket under.” – A user’s review in Google Play

“I purchased Rufus du Sol tickets, due to covid the concert was postponed and later cancelled. Upon my purchase and notice of postponement all communications indicated that if a concert was cancelled you could accept a full refund or a voucher of 120% of the ticket price. They changed that when my concert was canceled- I now have neither a refund nor a voucher (which I probably wouldn’t use since it expires next year and who knows what is going to happen.).” – A user’s review in ConsumerAffairs

How Does StubHub Work

In short, StubHub works by reselling tickets for live entertainment events, such as sports events, concerts, plays and more. Users can directly sell or buy tickets for the upcoming events. Then, StubHub makes its money by collecting a commission on each ticket sold.

StubHub Events

Here are the easy steps for how to buy or sell Tickets on StubHub.

How to Buy Tickets on StubHub?

Step 1. Directly search the event, artist or team that you are looking for on StubHub website or app.

Step 2. Once you’ve chosen what you’re looking for, StubHub tells you the concert nearest to you and lists alternatives. You can now filter tickets by price, value or location in the venue.

Step 3. Select your seats for the event. you will see a photo of your location and view of the event

Step 4. Enter your payment information, and confirm your purchase.

Step 5. Get your tickets by waiting for them and/or printing them out.

How to Sell Tickets On StubHub(App)?

StubHub also makes it easy to sell tickets both on desktop and mobile app. Here we show you how to list tickets on the StubHub app.

Step 1. Sign in or create a StubHub account to get started selling tickets.

Step 2. Include the number of tickets you’re selling, the seats, and delivery details in your listing.

Step 3. Add a valid credit card (you’re required to have one on file to keep users safe and secure

Step 4. Set your price and wait for the buyers to come to you.

Step 5. You’ll get a confirmation email when your tickets are listed. Manage your listings through My tickets > Listings.

How Much Are StubHub Fees

StubHub has the most inventory of any reseller, but it doesn’t always have the best deals because of its fees. They add significant fees when you check out so beware.

What are StubHub’s fees for buyers? What are StubHub’s seller fees?

In the first few years after StubHub started, buyer fees were always 10%, and seller fees were almost always 15%.

At the start of 2014, however, StubHub transitioned to showing all-in pricing.  There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, and who knows what. Usually, you will be charge high fees for popular events. For example, Tickets to an NBA are about 32% service fees.

StubHub is constantly changing its buyer fees. Pay attention to what’s being charged. You can see the total price, including estimated fees, by using the filter and selecting Show prices with estimated fees.

StubHub Fees

How to Contact StubHub

If anything goes wrong with your order or if you simply have questions about anything on their site, you can contact Stubhub customer service and they will give you answers or assistance in resolving the issue at hand as quickly as possible. Usually, you can contact them via live chat, phone call or email.

  • Live Chat: Visit the StubHub Contact page.
  • Phone Call: US and Canada 1.866.788.2482 Toll free. Everyday: 8:00 AM – 4:30 PM Pacific time
  • Email:

StubHub Review Summary​

In the final of the StubHub, I would say I don’t recommend StubHub.

Though StubHub is the largest tickets market for many events and it provide us convenience, they break a contract with their customers and refuse to offer refunds to the buyers during the Covid-19. They eat their word which a reliable company should not do.

  • Lois
  • I'm Lois, the creator of I hope this website can help people easily discover useful apps and software. If you want to get your app in front of the right audience, you can contact us. Or if you want to introduce some cool apps to more people, you can write for us.

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